All clients will be asked to read through this information and

sign a policy agreement before the pet will be groomed.

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• Grooming may expose a pre-existing medical condition or aggravate a current medical condition. This can occur during or after the grooming appointment. All medical expenses that are not caused by a groomer will be covered by the animal’s owner upon signing this agreement.

• Accidents are very rare, but there is always a risk when working with animals. Your pet’s safety is top priority. If an accident does occur, you will be notified. If we are unable to get in contact with you and the pet requires urgent medical attention, the groomer will take the pet to the nearest veterinary facility or the one listed on your file. 

• All dogs that receive service must be up to date on their rabies vaccine after 6 months of age unless a letter from a veterinarian says they cannot have the vaccine. Distemper and bordetella vaccines are not required but recommended.

• If a client is not available during their appointment arrival window, three attempts will be made to contact the client. If the client is not available within fifteen(15) minutes after the first contact attempt, the appointment will be considered a 'no show'. The client must pay the full scheduled service price before services can resume.

• Unless arrangements have been previously made, the client must be available during the entire arrival window and grooming services.

• If the client cancels after the groomer is en route, one hundred percent(100%) of the scheduled services will be due before services can resume.

• A 48-hour notice is required for cancellations. If an appointment is canceled within this time, fifty percent(50%) of the total scheduled services will be due before service can resume. After the third no show or cancellation within 48 hours, services will no longer be offered. 

• Contagious situations such as internal/external parasites, coughing (unrelated to heart and trachea issues), conjunctivitis, skunk odor, and so on will be turned away at check in. 

• If fleas are discovered after the grooming appointment has begun, a fee of $100 shall be charged due to cancellations of the rest of the day's services. This is to sanitize the grooming environment to prevent the spread of parasites.

• Dogs under the influence of sedatives, pregnant, or in heat or will be turned away at check in.

• Photos of your pet may be featured on our website/social media and used for advertising. 

• In the rare event that weather, illness, or vehicle breakdowns happen on an appointment day, all efforts will be made to reach you and reschedule your appointment to the next soonest day available.

• All client information is confidential and will not be shared or sold.

• We accept cash, check, Visa, or MasterCard. Checks returned NSF will incur a $25 fee, along with any other fee the business bank may charge. Future service will be provided upon payment of fees.

• Payment is due on the day of service. For credit card transactions, the payment link will be sent immediately upon completion of service. A $5 late fee will be charged per day that payment is late.