All clients will be asked to read through this information and sign a policy agreement before the pet will be groomed.
Payment Information
We accept cash, check, Mastercard, and Visa. Checks returned NSF will incur a $25 fee, along with any other fee the bank might charge. Future service will be provided upon payment for fees.
No Show Clients or Same Day Cancellation
If you cannot keep the appointment, we require 24 hour notice. No shows will incur a $50 trip fee that must be paid before service can resume. Call (586)876-0092 to cancel or reschedule your appointment.
On rare occasions, Comfort Paws Mobile Canine Spa may need to reschedule your appointment due to weather, illness, equipment failure, or emergencies. Every effort will be made to contact you and reschedule you as soon as possible.
Appointment Times
Due to the nature of the business, mobile groomers may rarely be delayed or ahead of schedule due to unforeseeable animal behavior and traffic. If the expected arrival time is outside of the given appointment time, a phone call will be made to inform you.
Vaccinations
Proof of current rabies vaccine is required for all dogs over 6 months of age, unless a veterinarian recommends against it.
Matted Pets
If a pet has mats, the price may go up by 5 to 20 dollars depending on the severity of the matting. There is a separate matted pet waiver that must be signed, acknowledging that we may uncover something in the groom such as bruises, sores, or skin infections. If your pet is matted or you are unsure if your pet is matted, please let us know on the initial phone call.
Aggressive Pets
If your pet shows aggression, the price may go up by 5 to 20 dollars depending on the severity of the behavior. A separate waiver will be signed acknowledging the risks of grooming an aggressive pet. The groom will be attempted but no guarantee of completion will be given. If the groom is successful, we may require you to have your pet groomed within every 10 weeks with us to ensure the pet stays used to grooming and we can work through their issues. If the groom has already begun but cannot be completed, the owner will still be responsible for our trip fee of $50. If your pet may be aggressive, please let us know on the initial phone call.
Health Issues/Old Age
If your pet has a health issue or is in old age, a waiver will be signed acknowledging the issues that can come up with grooming. Due to the nature of working with health issues, more grooming time may be required. This means an additional fee may occur of 5-20 dollars. The groom will be attempted with no guarantee of completion. If your pet has health issues, please let us know on the initial phone call.
Contagious Situations
Situations such as parasite infestations, sarcoptic mange, worms, coughing (unrelated to heart and trachea issues), pink eye, severe dermatitis, dogs who have been skunked, and any other contagious situation will not be serviced. If any of these issues are noticed, the groom will cease immediately and the dog will be returned to the owner. The pet cannot be serviced until the contagious situation has been eliminated. If the groom has already begun but cannot be completed, the owner will still be responsible for our trip fee of $50.
Pregnancy/Heat
Pregnant dogs or those in heat will not be accepted.
Puppies
Puppies can be groomed starting at 3 months of age.
Pictures
Pictures may be taken for promotional purposes or to explain a health issue that was discovered in the grooming process.
