Does my dog have to be up to date on their vaccinations?
We require your pet to be up to date on their rabies vaccine after 6 months of age. The only exception is a pet who has a letter from their veterinarian saying they cannot receive the vaccine. Bordatella and distemper vaccines are recommended, but not required.

How old does my dog need to be to get groomed?
We groom dogs as young as 3 months/12 weeks old. Grooming is an important part of a dog's life from a young age. Even if they aren't ready for a full haircut, getting practice in a grooming salon is critical to their future behavior. A first grooming appointment typically does not include a full haircut unless the puppy adjusts exceptionally well to the process, or they are groomed later in puppy-hood than recommended. Please feel free to ask for any advice on how to care for your new puppy's coat between appointments!

How often should my pet be groomed?
Depending on how much maintenance you want to do at home, the pet’s coat type, and the style you pick, professional grooming should be done every 2-12 weeks. Most pets do great on a 4-8 week schedule. Frequent grooming isn’t just good for the pets looks- it also helps keep the pet mentally and physically healthy. Your groomer can inform you of any symptoms of health issues the pet has coming up, and dogs are much more comfortable with their groomer when they get frequent visits.

Will you be able to save my dog’s tangled coat?
If your dog has tangles it will take a hands-on assessment to see if the coat is salvageable. The number one priority is to keep the pet comfortable, so if the de-matting process would cause irritation or pain a shave down is the only humane option. The reason a matted pet needs to be shaved is because to get the tangles off, the blade needs to fit underneath it. If the dog has many tangles/mats all over, there is no alternative.

When we come by for your appointment, we can go over how to properly brush your pet to keep them in good condition between grooming appointments.

My dog fears one or more than one part of the grooming process. What can you do to help?
Whether it is the blow dryer, water, nail clipping, or just the whole grooming experience, we will work with your dog to help them get over their fears. We use positive reinforcement using treats and praise during the groom. We use Stewart’s Freeze-Dried Chicken Liver treats. If you would prefer us to use your treats, just give them to us at check-in. If your dog doesn’t like grooming or it is a new experience, don’t be surprised if your dog doesn’t want them for the first few visits or even at any visit. Nervous dogs don’t usually like to eat (even tasty treats!) in this environment, so we give them plenty of verbal praise and/or petting instead.
 
Why should I get my short-coated dog professionally groomed?
Do you have a bulldog, labrador retriever, german shepherd dog, short-coated chihuahua, or another breed with short hair? Professional grooming can be beneficial for these dogs too! You don’t need to worry about bending over a tub and hurting your back, running out of hot water, the dog escaping the tub (and dragging bubbles through your house!), not rinsing well enough, or the cleanup that ensues. Please see our pricing page that details what is included in our grooming package!

Do I have to be home for you to groom my pet?
If you keep your pet on an 8-week appointment or less and we have had at least one or two initial appointments with you home, we can set up a schedule where it is not required for you to be there. We can keep garage codes or spare keys and access the pet while you work or run errands. This is very convenient for busy people!

What types of payment do you accept?
We accept cash, check, Mastercard, and Visa.

What if I need to cancel my appointment?
If you need to cancel your appointment, please contact us as soon as possible at (586)876-0092, either a call or text. We ask for more than 48-hours’ notice so we can fill the time slot. If you do not call to cancel the appointment, a $50 no-show fee must be paid before your next appointment.

Why does mobile grooming cost more than conventional grooming?
Mobile grooming includes several conveniences not provided by conventional grooming. First, we save two trips to a grooming salon, which for some is a challenge if you or your pet has mobility issues. Some dogs get nervous and have accidents on the way to the salon. Not anymore! Your dog will benefit from being in the calm environment the mobile salon provides, and the attention will be on them from beginning to the end. This also means that there are no other dogs around to transmit diseases or parasites. Once we get to know your dog over a visit or two, we can push the convenience further by offering our services while you go to work or run your errands.

Do you need to plug into my house or use my water?
Our state-of-the-art mobile grooming salon is designed to supply its own warm water, electricity, heat, and air conditioning. Everything is self-contained so we don’t need to rely on your water or power sources.

How long does grooming take?
As we groom dogs of all coat types and sizes, most grooming appointments are between 1 and 2 hours long. After the first couple visits, we can establish a solid baseline for how long your dog will take regularly.